• Call Operators - Various Hours

    Are you passionate about helping others? Are you looking for a career in healthcare? Can you work under pressure?

    If you have an excellent telephone manner, outstanding customer service skills, good IT knowledge, and would like to work as part of a call centre team, this job may be for you.

    Devon Doctors is the GP out-of-hours service copvering Devon. We are a social enterprise and exists to benefit the communities we serve. We are run by healthcare professionals, owned by GP practices and don’t have any stakeholders. Any profits we make are used to improve our services.

    What we offer:

    • Part-time working out of hours [evenings, weekends, nights];
    • Weekend-only working;
    • Comprehensive induction training;
    • A full training schedule with on-going support;
    • NHS Pension;
    • Competitive pay rates;
    • Excellent staff benefits.

    What we require from you:

    • Commitment to working evenings and weekends plus bank holidays;
    • Strong communication skills;
    • Customer service skills;
    • An empathetic Manner

    The role
    This non-clinical role requires you to work in a multi-disciplinary team receiving calls from patients, carers and healthcare professionals who require urgent healthcare advice and support during the out-of-hours period. It is an ideal role for anyone wishing to develop a career in healthcare.

    We are looking for team players who are comfortable working unsupervised, with a positive approach. You should have an excellent telephone manner in order to deliver an outstanding service to our patients. The shift patterns are varied working evenings and weekends, including bank holidays on a three-week rolling rota of nine shifts in 21 days, or weekend only working. Candidates must be flexible and able to travel to their place of work during the evenings and weekends.

    Pay
    The role attracts a competitive pay rate of £8.40 per hour with enhancements for weekday evening and weekend shifts. There will be opportunities to work additional hours evenings and weekends [at appropriate pay rates] to cover annual leave and sickness.  

    Open day
    If you are interested in these positions please come along to our open day to find out more on Tuesday, September 26, 2017, noon to 8pm, Unit 10 Manaton Court, Manaton Close, Matford, Exeter, EX2 8PF. We will be conducting on the day interviews and basic assessments. Please bring a copy of your CV and some photo ID eg passport, photo driving licence.

    If you have any queries please contact a member of the HR Team via ddooh.hr@nhs.net or call 01392 823156.

    About Us

    Devon Doctors Ltd and its subsidiaries Access Health and Access Dental are social enterprises. We exist to benefit the communities we serve. We’re run by healthcare professionals, owned by GP practices, and don’t have any stakeholders. Any profits we might make are used to improve our services.

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    Awards

    Patient Safety Awards2013 Social Enterprise

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    Devon Doctors Ltd | Company Number: 05174987 | Place of registration: England and Wales
    Registered office address: Unit 10 Manaton Court, Manaton Close, Matford, Exeter, Devon, EX2 8PF.

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