• 111 Pathways Trained Call Handler- Taunton- REF:OPS0185

    Devon Doctors Ltd are currently recruiting for Pathways Trained 111 Call Advisors to work in our 111 Services situated in Taunton. There are full and part time positions available which will include working 3 weekends a month, evenings and overnights as our service runs 24/7 365 days a year. Our Taunton office will be running 2pm-midnight Monday-Friday and 7am-Midnight on weekends.

    About the position:

    NHS 111 is a fundamental part of the Devon Integrated Urgent Care Service (IUCS) which is a non-emergency telephone service providing patient’s advice to the most appropriate urgent care service they require. As a 111 call advisor you will be answering inbound calls from members of the public in need of medical advice. Using NHS pathways script software and ECHRIS alongside your own persuasive skills you will gain information from the caller to assess their situation and guide them to the most appropriate service for them.

    Please look at the attached job description for full details of position duties and requirements.

    Who we are looking for:

    Successful candidates must be Pathways Trained but must also have:

    • Excellent verbal and written communication skills
    • Experience within a customer facing environment
    • Excellent telephone manner
    • A knowledge of the local geographical area
    • A positive attitude
    • The knowledge of skills and own limits.

    What you’ll receive in return:

    • £8.82 per hour (plus enhancements)
    • 22 Days holiday (plus bank holiday)
    • NHS pension
    • Cycle to work scheme
    • 1 Paid Volunteering day per year
    • Perkbox

    Why Devon Doctors:

    Devon Doctors Ltd has been delivering urgent primary are in Devon to an exceptional standard for twenty two years. Our sister companies, Access Health and Access Dental also offer a range of dentistry and primary care services across the Peninsula.

    We are committed to being an inclusive employer with a diverse workforce. We encourage applications from people from all backgrounds, cultures and experiences to contribute to the diversity of our organisation.

    Please note that you must be 18 Years or older to apply for this role, this is due to NHS Pathways licensing regulations.

    To find out more about this position please contact the recruitment team on 01392 822345 or ddooh.clinicalworkforce@nhs.net 

    About Us

    Devon Doctors Ltd and its subsidiaries Access Health and Access Dental are social enterprises. We exist to benefit the communities we serve. We’re run by healthcare professionals, owned by GP practices, and don’t have any stakeholders. Any profits we might make are used to improve our services.

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    Awards

    Patient Safety Awards2013 Social Enterprise

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    Devon Doctors Ltd | Company Number: 05174987 | Place of registration: England and Wales
    Registered office address: Unit 10 Manaton Court, Manaton Close, Matford, Exeter, Devon, EX2 8PF.

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