• AH-0060 HAT Call Operator

    £8.65 per hour

    Would you like to work in a fun and rewarding environment?   If so, then why not apply for one of our vacancies, within The Health Access Team.   This is an exciting opportunity, which has arisen to join our professional team, within the Devon Doctors Group.  

    The Health Access Team Call Operators work both In Hours and Out of Hours and are operational between 7.30am and 10.30pm every day, incorporating weekend and evening shifts. Successful applicants will be expected to work a variation of shifts within these hours based on a 4 week rolling rota. The role of the Health Access Team call operator is to:

    • Book appointments for patients wishing to use the variety of health related services
    • Pass patient information to various stakeholders / clinicians
    • Manage appointment systems and answering patient enquiries using several software systems
    • The appropriate passing of call details through the available communication methods

    The role at times can be demanding and attention to detail is paramount. Candidates will need to be reliable, have good communication & typing skills, excellent telephone manner and have a flexible approach.

    There are various rotas available, hours vary from an average of 19.38 hours per week, to 36 hours per week. Please see attached the Rota Pattern for this role.

    Benefits of working for us include:

    •             22 days holiday (plus Bank Holidays)

    •             NHS Pension

    •             Cycle to work scheme

    •             1 Paid Volunteering day per year

    Devon Doctors has been delivering urgent primary care in Devon to an exceptional standard for twenty two years. Our sister companies, Access Health, Somerset OOH and Access Dental also offer a range of dentistry and primary care services across the Peninsula.

    We are committed to being an inclusive employer with a diverse workforce. We encourage applications from people from all backgrounds, cultures and experiences to contribute to the diversity of our organisation.

    To apply for this role please complete an application form, quoting the reference number AH-0060 and email it to ddooh.hr@nhs.net or post to HR Department, Devon Doctors Limited, Unit 10 Manaton Court, Manaton Close, Exeter, EX2 8PF. 

    Closing Date: 23rd April 2019

    Interview Dates: 7th, 8th and 9th May 2019

    About Us

    Devon Doctors Ltd and its subsidiaries Access Health and Access Dental are social enterprises. We exist to benefit the communities we serve. We’re run by healthcare professionals, owned by GP practices, and don’t have any stakeholders. Any profits we might make are used to improve our services.

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    Patient Safety Awards2013 Social Enterprise

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    Devon Doctors Ltd | Company Number: 05174987 | Place of registration: England and Wales
    Registered office address: Unit 10 Manaton Court, Manaton Close, Matford, Exeter, Devon, EX2 8PF.

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