111 Clinical Advisor, Exeter


It's an exiting time to be joining Devon Doctors as we continue to expand and add to our Clinical Team in Exeter. If you are a Nurse or Paramedic who is committed to Putting the Patient first, are looking for a role with less physical demands and a better work/life balance alongside delivering high quality healthcare advice, then Devon Doctors have a fantastic opportunity for you to join our integrated urgent care 111 service.

Our service is 24/7 operating 365 days per year and is primarily a non-emergency service providing advice and guiding to the most appropriate urgent care service based on telephone triage.

Being a Clinical Advisor with Devon Doctors is a demanding yet highly rewarding career where you will be able to consistently make a difference to patients every day. We also offer fantastic support for career progression and personal development as an integral member of our team.

Who We Are Looking For

You must be a registered nurse or paramedic with at least 2 years experience in an Acute or Primary/Community Care setting and you will ideally be NHS Pathways trained (although paid training can be provided).

You'll be supporting our Health Advisors in our Contact Centre when calls are directed to you for patients requiring clinical advice. You will be confident in utilising your clinical expertise alongside our NHS Pathways software to support our patients ensuring that they receive the most suitable treatment tailored to their individual needs. You will be comfortable discussing treatment ranging from self-care advice to referring patients to other services such as OOH appointments or to other members of our multidisciplinary team.

Our service whilst considered non-urgent, does receive calls of an emotional, distressing or life-threatening nature and there will be times when 999 services may need to be dispatched.

Why Work With Devon Doctors?

Devon Doctors is a not-for-profit organisation that has been delivering urgent care to the county's million plus residents for more than twenty years. Our sister companies, Access Health and Access Dental, also offer a range of dentistry and primary care services across the Peninsula. Since April 2018 Devon Doctors has also been providing the IUCS in Somerset.

What do you receive in return?

  • Hourly rate of between £15.09 to £27.06 per hour (excluding bank holiday enhancements)
  • Full Clinical Pathways training (if required)
  • 22 days annual leave plus bank holidays
  • Clear career progression opportunities
  • Access to the company's EAP which includes counseling support and free financial advice
  • Work only 2 weekends out of 4 on a rolling 4 week rota
  • Variety of rota patterns available from 20-40 hours per week (please state preferred hours on your application)

Please note that offers of employment are subject to receipt of satisfactory references and an enhanced DBS check.

To find out more or to apply for this position, please send your CV and covering letter to Amy Clifford, Recruitment Manager, via amy.clifford@nhs.net.