111 Clinical Advisor, Plymouth


Devon Doctors are expanding our Clinical Team and it's an exciting time to be joining us as we open our new Contact Centre in Plymouth! If you are a Nurse or Paramedic who is committed to Putting the Patient first, are looking for a role with less physical demands and a better work/life balance alongside delivering high quality healthcare advice, then Devon Doctors have a fantastic opportunity for you to join our integrated urgent care 111 service.

Our service is 24/7 operating 365 days per year and is primarily a non-emergency service providing advice and guiding to the most appropriate urgent care service based on telephone triage.

Being a Clinical Advisor with Devon Doctors is a demanding yet highly rewarding career where you will be able to consistently make a difference to patients every day. We also offer fantastic support for career progression and personal development as an integral member of our team.

What We Are Looking For

You must be a registered nurse or paramedic with at least 2 years experience in an Acute or Primary/Community Care setting and you will ideally be NHS Pathways trained (although paid training can be provided).

You'll be supporting our Health Advisors in our Contact Centre when calls are directed to you for patients requiring clinical advice. You will be confident in utilising your clinical expertise alongside our NHS Pathways software to support our patients ensuring that they receive the most suitable treatment tailored to their individual needs. You will be comfortable discussing treatment ranging from self-care advice to referring patients to other services such as OOH appointments or to other members of our multidisciplinary team.

Our service whilst considered non-urgent, does receive calls of an emotional, distressing or life-threatening nature and there will be times when 999 services may need to be dispatched.

We have 3 different rota types available as below:

Full Time C (£37,099.40 per annum) Vacant
DDOC Week Mon Tue Wed Thu Fri Sat Sun
1   1300-2300 1300-2300     1300-2300 1300-2300
2 1300-2300   1300-2300 1300-2300 1300-2300    
3   0800-1800 0800-1800     0800-1800 0800-1800
4 0800-1800 0800-1800   0800-1800 0800-1800    


22.5-C (£21,948.42 per annum) Vacant
DDOC Week Mon Tue Wed Thu Fri Sat Sun
1           1530-2300 1530-2300
2 1530-2300 1530-2300   1530-2300 1530-2300    
3           0800-1530 0800-1530
4 0800-1530   0800-1530 0800-1530 0800-1530    


17.5-C (£17,348.50 per annum) Vacant
DDOC Week Mon Tue Wed Thu Fri Sat Sun
1 1800-2300 1800-2300       1800-2300 1800-2300
2     1800-2300 1800-2300 1800-2300    
3 0800-1300 0800-1300       0800-1300 0800-1300
4     0800-1300 0800-1300 0800-1300    

Why Work With Us

Devon Doctors is a not-for-profit organisation that has been delivering urgent care to the county's million plus residents for more than twenty years. Our sister companies, Access Health and Access Dental, also offer a range of dentistry and primary care services across the Peninsula. Since April 2018 Devon Doctors has also been providing the IUCS in Somerset.

What do you receive in return?

  • Annual salary (bank holiday enhancements excluded):
  • £37,099.40 for 40 hour rota
  • £21,948.42 for 22.5 hour rota
  • £17,348.50 for 17.5 hour rota
  • Full Clinical Pathways training (if required)
  • 22 days annual leave plus bank holidays
  • Clear career progression opportunities
  • Access to the company's EAP which includes counseling support and free financial advice
  • Work only 2 weekends out of 4 on a rolling 4 week rota
  • Rota patterns available - 17.5, 22.5 or 40 hours per week - please state your preference on your application.

Please note that offers of employment are subject to receipt of satisfactory references and an enhanced DBS check.

To find out more information or to apply for this position, please send your CV and covering letter to Amy Clifford, Recruitment Manager, via amy.clifford@nhs.net